Part-Time Customer Experience Specialist

Description

Role Type: Part-Time Temporary: Hourly (6 month contact)
Application Closing Date: May 25th, 2023
Start Date: June 2023 (exact date is flexible)
End Date: December 2023 (possibility to extend based on business need)
Location: Remote (accepting candidates eligible to work in Canada)

About Luxy Hair
Founded in 2010, Luxy Hair is a global eCommerce beauty brand based out of Toronto, Canada. Specializing in hair extensions, hair accessories, and hair care products, Luxy has spearheaded massive growth in the beauty and eCommerce space since its inception, with over 400K+ customers in 165 countries worldwide. Our clientele include A-list celebrities such as Ariana Grande, Kim Kardashian, Jennifer Lopez, and so many other customers looking to enjoy premium quality hair extensions and products for all of life's moments.
At Luxy, we're on the precipice of a brand evolution, taking the beauty industry by storm with the goal to bring hair extensions from an occasion driven beauty accessory to an everyday hair essential, creating products for every moment of life and every unique hair need.
If you're passionate about the beauty industry, care about working for a values driven company, and want to deliver true growth and innovation through your work, then Luxy Hair is the place for you. Today, our team consists of remote employees across Canada and the USA, with a strong and simple business strategy- deliver amazing value to our customers through innovative products!
Luxy Hair is also a proud subsidiary of Beauty Industry Group, a beauty company that owns a portfolio of beauty brands based in North America, Australia, and parts of Europe and Latin America.

Job Description
Luxy Hair is looking for a Customer Experience "superstar" (part-time) who is interested in working regular weekly shifts, with the option to support occasional weekend day shifts (approx. 6-8 hours weekly for the 6 month contract).
The Customer Experience Specialist will support our CS team during a regular weekday shift, by responding to emails, automated chats, and social media messages, as well as ad-hoc administrative requests. Our ideal part-time team member for this role sees every interaction as a chance to make a difference, a chance to delight, surprise, or simply make someone's day! This team member will also need superb social intuition and knows when it's right to make an exception.
This is the perfect role for anyone with a flexible schedule who is confident working in a remote environment (post-secondary students, retired or semi-retired professionals, night-time/evening workers & more!).

Responsibilities & Duties

• 
  Provide amazing customer service and aim to achieve first-time resolution through email, social media, and our live chat feature.
• Quickly solve problems on your own for customers any time deliveries, transactions and experiences don't go as intended.
• Are familiar with hair extensions or are ready to learn about product ins and outs in order to offer the best advice and help customers find the best product for their needs.

Requirements

• Working towards or in possession of a university or college degree in a related field or major, or 1-2 years of customer service experience
• Genuine passion to connect and help people
• Above-average written skills (English) and excellent ability to communicate
• Strong self-discipline (as this role will be entirely remote), work ethic, ownership, and personal accountability
• Experience working with Shopify and/or Gorgias helpdesk a plus
• Able to consistently demonstrate the Luxy Hair core values through your actions, including transparency, ownership, feedback, solution oriented thinking, the ability to under promise and over deliver, learn, and have fun

Digital First Company

Enjoy the freedom and flexibility of working remotely. As a full-time remote workforce, you are free to work from anywhere in Canada, between the hours of 9:00am - 5:00pm EST.

Candidate Support

Luxy Hair is an equal opportunity employer. We prohibit discrimination based on legally protected classes in accordance with applicable federal, provincial and local laws including ethnic origin, religion/belief, disability, age, sexual orientation and gender identity/gender expression.

If you are contacted for an interview and require accommodation during the interviewing process, please reach out to the People & Culture team regarding support.

We thank you for considering this opportunity and thank everyone who took the time to apply. Please note that all candidates will be updated on the status of their application up to 4 weeks after the application closing date. We appreciate your patience as we diligently review all applications.